Why Web3’s User Experience Sucks

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LayerOneX
@LayerOneXApr 8, 2025

The Spaces session focused on the challenges facing Web 3 user experience. Hosted by Cody, it featured insights from various panellists including Joel, King Snooch, and others discussing why Web 3's user experience is currently unsatisfactory. Key topics included the complexity of working with multiple chains, high gas fees, and inadequate customer service, particularly in areas like gaming and deployment platforms. Furthermore, panellists emphasised the need for simplification of processes, better onboarding experiences, and the importance of UI/UX integration to attract a wider audience to Web 3 solutions.

Summary of Twitter Space

Introduction

The host Cody introduces the space and invites various speakers to participate and share their experiences in the crypto world. The session seems to be about tackling user experience issues in Web 3. Cody asks the speakers to introduce themselves, giving us insights into their backgrounds and interests.

Speaker Introductions

  • Dev: Has a YouTube channel and is involved in TikTok, discussing Web 3 and AI, aiming to expand his brand and join the conversation.
  • Joel: Works for Dash in business development and marketing. Dash aims to be a top digital cash and money system featuring usernames, contact lists, and transaction metadata encryption.
  • Sir Choice: Focuses on building meaningful connections in the space, bringing games to gamers and pushes long-term vision narratives.
  • King Snooch: Known in the gaming community; emphasizes that gamers want games for fun, not jobs.
  • Justin Lucas: Director of ecosystem and growth at Grid Network.
  • Fresco: From Community Growth Associates at Etango, emphasizes building a community.
  • Mo: Founder and CEO of Only Founders; discusses a platform for early-stage fundraising, aiming to redefine how capital is allocated.
  • Chinon: Podcast show host, involved in opinion reward asset projects.

Main Discussion Topic: Why Web 3's User Experience Sucks

Challenges Identified:

  • Joel: The focus on speculators rather than end-users leads to poor design decisions. Difficulties with high gas fees and juggling tokens.
  • King Snooch: Emphasizes the need for games to focus on entertainment and fun instead of a monetary job-like experience.
  • Sir Choice: Mentions the communication gap and complexity of moving assets, which can be intimidating for new users. He advocates for better education and polished products.
  • Mo: Highlights the missing components like after-sales support and customer service.
  • Justin: Discusses the technical debt in building games, recommends some games that have good user experiences.
  • TikTok: Points out the internet's evolution, suggesting Web 3 isn't yet user-friendly but is improving.

Potential Solutions

Lean UX Design

  • Justin: Emphasizes fixing the first time user experience (FTUE) for timely, relevant, and contextual onboarding.
  • Pigman (Chinnon): Advocates for simplifying technology, emphasizing user-friendly dashboards.
  • Host Cody: Discusses designing for future flexibility and recurring user engagement.

Wrap-up

Panelists shared insights on improving user experience by focusing on simplifying technology, improving onboarding processes, and maintaining consistent user engagement. The importance of addressing customer service and educating users were highlighted.

Closing Remarks

Each speaker shares final thoughts and invites listeners to follow their work for future updates and discussions. Cody thanks everyone for their participation and encourages people to keep working towards uniting crypto.